FAQ

Please allow 5 to 7 business days (Saturday and Sunday are not
considered business days) for us to process and fulfill your
order. Standard shipping for orders in the contiguous US takes 3-7
business days, from the day your order is fulfilled and shipped. A
tracking number will be sent to the email address you provided with your
order. Your tracking number will be activated once it is dropped off or
picked up by USPS. If you do not receive your tracking number, please
check your spam folder before contacting us.

Standard shipping for orders in the United States are shipped via USPS First Class or USPS Priority Mail. 

Yes, we offer international shipping. If you do not  see the country
that you live in listed, please contact us at info@hdmhapparel.com. The
buyer is responsible for all customs charges incurred. Please allow up
to 5 business days (Sat and Sun are not considered business days) for us
to process and fulfill your order. Expect up to 10 - 21 business
days once your item ships for delivery. A valid tracking number is not
provided for USPS international shipping. USPS does not provide
international tracking unless it is shipped express/overnight. You will
however be emailed a reference number (this can at times provide limited
tracking for certain countries). Your reference number will be
activated once it is dropped off or picked up by USPS. If you do not
receive your reference number, please check your spam folder before
contacting us.

The majority of our items do not have scheduled release dates. Please
follow us on our social media accounts and sign up for our e-newsletter
to be notified when new items become available.

We typically do not restock our inventory as our stock is limited and
usually very customized. We do try to release brand new styles
frequently. 

HDMH Apparel does not currently accept returns or exchanges. However,
our goal is 100% customer satisfaction so we will happily accept your
item(s) in their original and unworn condition within 7 days of your estimated delivery date for store credit only
(less the original shipping and handling fees). Please include your
invoice with your item(s). We do not offer return labels and it is the
responsibility of customer to choose a shipping service provider. We
recommend that you utilize a shipping method that provides tracking
information, so that you are able to monitor for lost or delayed
packages. The customer is responsible for tracking and shipping charges
incurred. If we determine that your merchandise has been worn, washed or
is returned without its original tag(s)/ sticker(s) we reserve the
right to refuse your package and have it sent back to you. We are not
liable for any damage to items as a result of exposure to chlorine,
washing, ironing, drying or wear and tear. Please email
info@hdmhapparel.com for more information.

It is the responsibility of the customer to track their package until
delivery date.  If notified that package was delivered but you did not
receive your package, you must contact your local post office with
tracking information and let them know it was not delivered.  In order
to put in a claim with the shipping carrier, you must contact HDMH
Apparel no more than 7 days after of the estimated delivery date,
according to your local post office's tracking information. HDMH Apparel
is not responsible for lost or damaged packages due to the shipping
carrier.

USPS - Click here to be redirected to the USPS website and enter your tracking number.

Canada Post - Click here to be redirected to the Canada Post website and enter your tracking number.

If you choose a direct payment gateway to complete your
purchase, then Shopify stores your credit card data. It is encrypted
through the Payment Card Industry Data Security Standard (PCI-DSS). Your
purchase transaction data is stored only as long as is necessary to
complete your purchase transaction. After that is complete, your
purchase transaction information is deleted. All direct payment gateways
adhere to the standards set by PCI-DSS as managed by the PCI Security
Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help
ensure the secure handling of credit card information by our store and
its service providers. 

All prices are listed in US dollars. We gladly accept major credit cards
such as Visa, MasterCard, American Express, Discover, ApplePay or
direct payments, all through Shopify.

Contact us via email at info@hdmhapparel.com